Customer Satisfaction


Opening an Account

To open an account with SynQuest Laboratories, please contact Customer Service. Be prepared to provide business and billing/shipping information. To establish a line of credit, a completed credit application is required. For faster processing of your first order, you may use a credit card (VISA, MasterCard, Amex).

Pricing

Product prices are listed in USD and may change. Contact Customer Service to confirm current pricing. For bulk orders or different package sizes, please request a quotation.

Product Inquiries

Please include the following in your inquiry:

  • SynQuest product number and catalog name
  • CAS number (if available)
  • Required quantity
  • Packaging instructions (e.g., "Package as 2 x 25 g")

A Pro Forma Invoice is available upon request.

Placing Orders

Phone Orders: Monday–Friday, 8:00 AM – 5:00 PM EST
Email or Fax Orders: Accepted 24/7 (Acknowledged during business hours)

Most stock items ship within 24 hours. Your Customer Service Representative will confirm the shipping schedule upon ordering.

Backorders

If a product is out of stock, we will notify you with the estimated ship date and update you if anything changes.

Payment Methods

Accepted payment methods:

  • VISA, MasterCard, American Express, Discover
  • Checks
  • Wire transfers (bank info available upon request)

Note: Personal credit cards are not accepted.

Gases & Cylinder Returns

Gases are shipped according to all regulations. Non-reusable cylinders are charged at cost. Returnable cylinders require a deposit. Please contact Customer Service for an RMA before returning any cylinders.

Returns & Complaints

Contact Customer Service for authorization and return instructions. Returns may incur a restocking fee. Notify us within 7 days of receipt for any issues.

Domestic Shipping

All orders are shipped FCA shipping point. Charges vary by destination, weight, and content. Special packaging may be required for hazardous chemicals. We use FedEx, UPS, and other major carriers. We reserve the right to modify the shipping method if necessary for safety or compliance.

International Shipping

Minimum order: $500
Orders are shipped via FedEx Air (FCA shipping point). Charges and hazmat fees are billed to your FedEx account. Let us know if this is not acceptable.
For door-to-door, all charges billed to FedEx account. For door-to-airport, buyer must arrange customs clearance with an IATA-approved agent.

Safety & Documentation

You can find MSDS and Certificates of Analysis in the Downloads section for each chemical.

Terms, Limitations & Restrictions